Terms & Shipping

Lovely Reminders

• All pieces are handmade and limited edition at the Aloha Atelier located on the island of Maui, Hawaii.
• All pieces are made only from hand-selected gemstones.
• All flowers that we use are made out of silk and hand-painted
• All gold we use is 14k gold-filled except otherwise mentioned.
• All charms used are vintage Chanel. We have been lucky to run into the old stocks from the Chanel factory.

*As the earrings are very light, it is extremely important that you wear earring backs.*

Location

RueBelle Designs may be available in a store in your area. Please see a full list of our stockists at ruebelle.com/stockist

Order Processing

You will receive an email confirming payment. If you do not receive such an email, please email us at aloha@ruebelle.com and we will happily check the status of your order. As all pieces are originating from the Aloha Atelier in the Maui jungle, please allow 1-3 business days for order processing before shipping.
(We do not ship Saturdays, Sundays or holidays.)

Shipping Costs

We are happy to offer free shipping within the USA.

DOMESTIC (Except Hawaii)
US Mail: USPS Priority Mail (3-5 business days) = FREE SHIPPING
UPS Express: Live Quote (2- 4 business days) = provided at checkout

HAWAII
US Mail: USPS Priority Mail (3-5 business days) = FREE SHIPPING

All packages shipped via USPS are sent by Priority mail and insured. When your item is ready to ship, we will email a shipping confirmation and tracking number.

International Shipping

We are happy to ship internationally.

TO EUROPE:
FLAT RATE: USPS Priority Mail International (6-10 business days) = $20.00
UPS Express: Live Quote (2- 4 business days) = provided at checkout

TO JAPAN:
FLAT RATE: USPS Priority Mail International (6-10 business days) = $20.00
UPS Express: Live Quote (2-4 business days) = provided at checkout

TO OTHER:
FLAT RATE: USPS Priority Mail International (6-10 business days) = $20.00
UPS Express: Live Quote (2-4 business days) = provided at checkout

*Duties and taxes assessed by customs are the responsibility of the customer. Customs policies vary widely from country to country, if you are concerned, you may contact your local customs office for more information. From time to time, custom clearance can cause delays beyond our original delivery estimates. We are happy to help. If such a circumstance occurs, please contact us for any additional documentation needed.

Change / Cancel my order

Please email at aloha@ruebelle.com immediately after placing your order to make any changes. There may be some instances we are unable to modify your order, we apologize for any inconvenience and will do our best to assist you. Note that by sending an email your order is not changed or cancelled, it will only be considered when you receive confirmation from a team member of RueBelle.

Returns and Exchanges

RueBelle will gladly accept returned items in its original condition. The item must be shipped fully insured and returned within 15 days of receipt in order to receive a full refund minus shipping and insurance charges or any other charges occurred during the transaction. We charge a $10 restocking fee for any returned merchandise.

If you would like to exchange merchandise for a different item, new shipping fees will apply.

International Returns and Exchanges

Returns from international buyers will also be charged all duties/taxes/tariffs that RueBelle.com might incur from the item they are returning.

If you would like to exchange merchandise for a different item, new shipping fees will apply.

Sale and Discounted items

No returns or exchanges on sales items and items purchased with a discount code.

Materials

All the materials are listed with each product. We mostly use 14K gold fill, 14K solid gold, gold plated,sterling silver and vermeil (14k or 24k gold plated over sterling silver or brass).

How gold-fill is made.

• 1/20” 14k gold-filled, or gold overlay, is made of heat and pressure bonding a layer of gold to a brass core.
• Karat gold covers the brass surface, making it tarnish-resistant.
• Gold-filled jewelry has more gold content than items that are gold plated.
• It has an actual layer of karat gold and not just a microscopic film, therefore gold-filled jewelry has a greater value.
• All of the gold-filled products we offer meet federal standards for quality and content.
• Gold-filled jewelry is economical. You can enjoy the rich look of gold at a fraction of the cost.
• If handled carefully and properly gold-filled should require only buffing.

Hand-Selected Gemstones and Vintage Charms

RueBelle jewelry and accessories are made only from hand-selected gemstones, sparkling with the colors of ocean sunsets; vintage charms that evoke a more elegant age; necklaces of precious metals, floral adornment reminiscent of lush jungle and bracelets confectioned of fine French silks.

Disclaimer

Pieces could go out of stock before we’re able to remove them from the site. Should this occur, we will notify you. We make every attempt to only show our users correct information. From time to time inaccurate data may be displayed due to system error. We reserve the right to correct any incorrect pricing as a result of the above, and will not honor any incorrect prices.
Under no circumstances will RueBelle Designs be held liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, including negligence, strict product liability or otherwise, even if we have been advised of the possibility of such damages.

Privacy

Protecting your information is a priority. We will use the contact information we collect, to consult with you (via email or telephone), so we can keep you up to date with our latest purchases and to streamline our services to better suit your requirements. We will share your delivery address with necessary shipping companies. We will never sell or share your details to any third party. www.ruebelle.com may contain links to other websites, we are not responsible for their privacy policies or content. All transactions on www.ruebelle.com are strictly confidential.