Terms & Shipping
Lovely Reminders
• All pieces are handmade and limited edition at the Aloha Atelier located on the island of Maui, Hawaii.
• All pieces are made only from hand-selected gemstones.
• All flowers that we use are made out of silk and hand-painted
• All gold we use is 14k gold-filled except otherwise mentioned.
• All charms used are vintage Chanel. We have been lucky to run into the old stocks from the Chanel factory.
Location
RueBelle may be available in a store in your area. Please see a full list of our stockists HERE
Order Processing
You will receive an email confirming payment. If you do not receive such an email, please email us at aloha@ruebelle.com and we will happily check the status of your order. As all pieces are originating from the Aloha Atelier in the Maui jungle, please allow up to 10 business days for order processing before shipping.
(We do not ship Saturdays, Sundays or holidays.)
Shipping Costs
We are happy to offer FREE domestic shipping for orders over $300.00 (Three Hundred)
DOMESTIC
3-5 days Delivery : US Mail Priority Mail = $10.00
2nd day Delivery : UPS = $20.00
Over $300 order:
3-5 days Delivery: US Mail Priority Mail = FREE SHIPPING
2nd day Delivery : UPS = $20.00
All packages shipped via US Mail & UPS are insured.
When your item is ready to ship, we will email a shipping confirmation and tracking number.
INTERNATIONAL
We are happy to ship internationally.
3 to 5 business days Delivery : UPS = $40.00
7 to 21 business days Delivery : USPS = $20.00
*Duties and taxes assessed by customs are the responsibility of the customer. Customs policies vary widely from country to country, if you are concerned, you may contact your local customs office for more information. From time to time, custom clearance can cause delays beyond our original delivery estimates. We are happy to help. If such a circumstance occurs, please contact us for any additional documentation needed.
Change / Cancel my order
Please email at aloha@ruebelle.com immediately after placing your order to make any changes. There may be some instances we are unable to modify your order, we apologize for any inconvenience and will do our best to assist you. Note that by sending an email your order is not changed or cancelled, it will only be considered when you receive confirmation from a team member of RueBelle.
Returns and Exchanges
RueBelle will gladly accept returned items in its original condition. The item must be shipped fully insured and returned within 10 days of receipt in order to receive a full refund minus shipping and insurance charges or any other charges occurred during the transaction. We charge a $10 restocking fee for any returned merchandise.
If you would like to exchange merchandise for a different item, new shipping fees will apply.
International Returns and Exchanges
Returns from international buyers will also be charged all duties/taxes/tariffs that RueBelle might incur from the item they are returning.
If you would like to exchange merchandise for a different item, new shipping fees will apply.
Sale and Discounted items
No returns or exchanges on sales items and items purchased with a discount code.
Guarantee:
The products are guaranteed against defects for a period of 6 months from the date of purchase. We promise to refund, repair or exchange, at our choice, the products seemingly flawed that you would return during this time.
This warranty will only be granted if the product does not suffer:
- abnormal or improper use
- normal wear or aging
- an accidental event or, more generally, an extreme cause (such as the intervention of any third party not allowed on the product)
Materials
All the materials are listed with each product. We mostly use 14K gold fill, 14K solid gold, gold plated, sterling silver and vermeil (14k or 24k gold plated over sterling silver).
Maintenance and cleaningWe take good care of the things we love, so we take good care of our jewels. They don’t like to be showered with perfume and other cosmetic products for example.
We can choose never to remove them, fully living with them until the moment when they’ll have to be renewed. But we can also choose to keep our jewels longer by preserving them from bathing in sea water or chlorine and keep them away from all cleaning products.
However, from time to time your jewellery can become dirty because of the daily wear and tear. To clean the "Gold-filled", it is better to use a mild soap and water.
Hand-Selected Gemstones and Vintage Charms
RueBelle jewellery and accessories are made only from hand-selected gemstones, sparkling with the colours of ocean sunsets; vintage charms that evoke a more elegant age; necklaces of precious metals, floral adornment reminiscent of lush jungle and bracelets confectioned of fine French silks.
Disclaimer
Pieces could go out of stock before we’re able to remove them from the site. Should this occur, we will notify you. We make every attempt to only show our users correct information. From time to time inaccurate data may be displayed due to a system error. We reserve the right to correct any incorrect pricing as a result of the above, and will not honour any incorrect prices.
Under no circumstances will RueBelle be held liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, including negligence, strict product liability or otherwise, even if we have been advised of the possibility of such damages.
Privacy
Protecting your information is a priority. We will use the contact information we collect, to consult with you (via email or telephone), so we can keep you up to date with our latest purchases and to streamline our services to better suit your requirements. We will share your delivery address with necessary shipping companies. We will never sell or share your details to any third party. www.ruebelle.com may contain links to other websites, we are not responsible for their privacy policies or content. All transactions on www.ruebelle.com are strictly confidential.